Support and troubleshooting
Find answers about offline flight tracking, airplane mode, in-flight maps, flight status, subscriptions, and support.
Open FlyingOver, enter your flight number, choose the correct date, and save the flight. Add your flight before boarding while you still have internet so the app can prepare route and flight details.
Yes. Add your flight before takeoff while connected to Wi-Fi or mobile data. During the flight, FlyingOver can show your prepared route map and trip details while your phone is in airplane mode.
FlyingOver prepares an offline route map before takeoff. Once the map is ready, you can use it during the flight without relying on in-flight Wi-Fi.
Gate, terminal, delay, and baggage information depends on airline and airport data availability. Some flights may show partial information, especially before the airport assigns a gate.
Premium unlocks more flight and trip features, including additional saved flights, detailed flight information, aircraft details, connection guidance, map themes, and expanded FlightBook use.
Free users can use FlyingOver with limited access, including one active future flight and saved past flights. Some detailed flight, aircraft, and premium map features require a subscription.
Open FlyingOver, go to the subscription or premium screen, and tap Restore Purchases. Make sure you are using the same Apple ID or Google account used for the original purchase.
Subscriptions are managed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions.
No. Subscriptions and refunds are handled by Apple or Google. You can request cancellation or refund support through your App Store or Google Play account.
Email support@flyingover.app. Include your flight number, travel date, device model, app version, and a short description of the issue.